1. Introduction

Taucap Private Limited (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our applications, software, web applications, mobile applications, portals, marketplace, and related services/products (collectively, the “Services”).

Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Identity Information: Name, username, date of birth, gender
• Contact Information: Email address, phone number, billing address, shipping address
• Financial Information: Payment card details, bank account information, UPI ID, transaction history
• Account Information: Login credentials, profile information, preferences
• Technical Information: IP address, browser type, device information, operating system

2.2 Automatically Collected Information

When you use our Services, we automatically collect:

• Usage Data: Pages visited, features used, time spent on pages, click patterns
• Device Information: Device type, operating system, unique device identifiers
• Location Data: IP-based location, GPS location (with your permission)
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from:

• Payment processors (such as Razorpay)
• Social media platforms (if you connect your account)
• Analytics providers
• Marketing partners

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

• To provide, maintain, and improve our Services
• To process transactions and send transaction notifications
• To manage your account and provide customer support
• To personalize your experience

3.2 Communication

• To send you service-related communications
• To respond to your inquiries and requests
• To send you updates, newsletters, and marketing communications (with your consent)
• To notify you about changes to our Services or policies

3.3 Security and Fraud Prevention

• To detect, prevent, and address fraud and security issues
• To verify your identity
• To comply with legal obligations
• To protect our rights and property

3.4 Analytics and Improvement

• To analyze usage patterns and trends
• To improve our Services and develop new features
• To conduct research and testing

3.5 Legal Compliance

• To comply with applicable laws and regulations
• To respond to legal requests and prevent harm
• To enforce our Terms and Conditions

4. Payment Information

4.1 Payment Processing

• We use Razorpay and other authorized payment gateways to process payments
• Payment information is encrypted and securely transmitted
• We do not store complete credit/debit card numbers on our servers
• Payment processors handle sensitive payment data in compliance with PCI-DSS standards

4.2 Transaction Records

We maintain records of your transactions, including:

• Transaction amount and date
• Payment method used
• Transaction status
• Billing and shipping information

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors (Razorpay, etc.)
• Cloud hosting providers
• Analytics providers
• Customer support tools
• Marketing platforms

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights and property
• Investigation of fraud or security issues

5.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our Services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights and Choices

You have the following rights regarding your information:

8.1 Access and Correction

• You can access and update your account information through your account settings
• You can request a copy of your personal information

8.2 Deletion

• You can request deletion of your account and personal information
• Some information may be retained as required by law or for legitimate business purposes

8.3 Opt-Out

• You can opt out of marketing communications by following the unsubscribe instructions
• You can disable cookies through your browser settings
• You can opt out of location tracking through your device settings

8.4 Data Portability

You can request a copy of your data in a structured, commonly used format.

8.5 Withdrawal of Consent

You can withdraw your consent for data processing at any time (where consent is the legal basis).

To exercise these rights, please contact us at Nexustechspace@gmail.com.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our Services
• Improve your experience
• Deliver targeted advertising

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Services.

Types of Cookies We Use:

• Essential Cookies: Required for the Services to function
• Performance Cookies: Help us understand usage patterns
• Functional Cookies: Remember your preferences
• Marketing Cookies: Deliver relevant advertisements

10. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Children’s Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.

14. Grievance Officer

In accordance with Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Name: Ayush Jha
Email: Nexustechspace@gmail.com
Phone: +91 7827096755
Address: Taucap Private Limited, B1/H3, Mathura Rd, Block B, Mohan Cooperative Industrial Estate, New Delhi, Delhi 110044

The Grievance Officer shall respond to any concerns or grievances within 24-48 hours of receipt.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Taucap Private Limited
Email: Nexustechspace@gmail.com
Phone:+91 7827096755
Address: B1/H3, Mathura Rd, Block B, Mohan Cooperative Industrial Estate, New Delhi, Delhi 110044